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This policy covers how dadunasution handles the information connected to your account — from login activity and transaction records to the payment methods you use, including Bank Transfer and QRIS. Access to this policy applies where local law permits and is available to eligible regions in Indonesia.
When you open an account with us, we collect the details you provide during registration — your contact information, account credentials and any identity verification data required to process transactions. This includes records tied to Bank Transfer deposits, QRIS payments, and e-wallet activity such as DANA and OVO. We use this information to operate your account, verify payment requests, detect unusual access patterns and respond to your support queries. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service providers — such as payment processors handling your Bank Transfer or QRIS confirmations — those parties are bound by confidentiality terms. The data we hold is limited to what is necessary for account management, transaction processing and compliance with applicable regulations in Indonesia. Retention periods depend on the nature of the data: active account records are kept while your account is open; transaction logs are retained for the period required under applicable law. You may request a copy of the data we hold about you by contacting our support team through the channels listed on this page. Availability of specific data handling practices depends on local law and eligible regions.
Not everything you encounter while using dadunasution falls under this single policy document. Understanding the boundaries helps you know where to direct questions about specific data handling situations.
Login activity, session data and account credentials you create on dadunasution fall within this policy. We manage how that data is stored and who can access it on our side.
Payment records — including Bank Transfer confirmations and QRIS logs — are covered here. The payment processor handling the rail between your bank and our system operates under its own terms, which sit outside this document.
Game titles from Pragmatic Play, CQ9 and other studios in our lobby are delivered through those providers. Their own data practices govern content delivery; we handle only your account-side interaction record.
Links to external services or apps you reach from our platform are not governed by this policy. Once you leave dadunasution, the third party's own privacy terms apply. We are not responsible for their practices.
You have practical options available to you at any point while your account is active. Reviewing the data we hold, correcting inaccurate details, or raising a question about how your information has been used — these are all steps we support. The account dashboard is the starting point for most record checks: your deposit history, active sessions and contact details are visible there after login. If something looks wrong, the correction process starts with a support request, not a form buried in a sub-menu. We respond to data-related requests through the same channels we use for account support. Response times depend on the complexity of the request, but we aim to acknowledge every query. For requests involving transaction records — such as Bank Transfer or QRIS payment history — have your account reference ready so we can locate the correct records quickly.
Log in and open your account dashboard to see the transaction history, session log and contact details currently held on your profile.
If your registered name, contact number or e-wallet details are outdated, submit a correction request via our support channel with the updated information and your account reference.
Any question about what we hold, why we hold it or how long it is retained can be sent directly to our support team. We will point you to the relevant section of this policy or escalate internally.
If you wish to close your account, contact support. We will outline the data retention obligations that apply after closure and confirm which records must be kept under applicable Indonesian regulations.
For privacy-related questions, your first step is always the support channels below. Have your account ID ready when you write — it helps us locate your records without asking you to repeat yourself.
Open the chat widget from any page on dadunasution. For data and privacy queries, describe your request clearly and include your registered account email so we can pull up the right file.
Send detailed privacy requests — including data review and correction — by email. This channel is better suited for requests that need a written record or involve transaction documents like Bank Transfer receipts.
Many record checks start right in your account. Log in, go to your profile section, and the transaction log and contact details currently on file are shown there without needing to contact us first.
We approach data handling with a minimal-collection principle: we only keep what is necessary to run your account, process your payments and meet applicable regulatory requirements in Indonesia. Access to account data on our side is restricted to staff who need it to do their jobs — support agents resolving your tickets, payment teams verifying Bank Transfer or QRIS entries. We do not grant broader access beyond those operational needs.
We use cookies to keep you logged in across sessions, remember your language preference and detect unusual login patterns. You can adjust browser cookie settings, though doing so may affect how your account session behaves.
Active account records are held while your account is open. After closure, transaction logs are retained for the period required under applicable Indonesian law. We do not hold data beyond what regulation or operational need requires.
Access to your account relies on your login credentials. If you believe your credentials have been exposed, contact support immediately. We can flag the account for review and guide you through the steps shown in your account settings.
When this policy changes, we post the updated version here. Continued use of your account after a posted update means you have seen the new terms. For material changes, we aim to notify you through your registered contact details.
If your question is not answered below, reach the support team through live chat or email with your account ID ready.
We collect the contact information and credentials you submit during registration, plus identity verification data needed to process transactions. Payment-specific data — such as the Bank Transfer account or QRIS reference you use — is recorded as part of your transaction history.
We share data only with service providers that operate your account functions — for example, the payment processors that handle Bank Transfer and QRIS rails. Those parties are bound by confidentiality terms. We do not sell your data to third parties for marketing use.
Log in and open your account dashboard. Your transaction log, registered contact details and active session information are displayed there. For a fuller data summary or for records not shown in the dashboard, submit a request via our support channels.
Transaction records — including Bank Transfer confirmations and QRIS payment logs — are retained for the period required under applicable Indonesian regulations. Active account data is held while your account remains open. We can provide the specific retention period for your record type on request.
After account closure, we retain the records we are legally required to keep under applicable Indonesian law. Data beyond that requirement is removed according to our standard retention schedule. Contact support before closing if you want clarification on what will be retained and for how long.
Submit a correction request through live chat or email, including your account ID and the specific detail you need changed — such as a registered phone number or e-wallet reference like DANA or OVO. Our support team will confirm the correction or let you know what verification is needed.