These terms set out the rules that apply when you access dadunasution, create an account, place transactions, or use any part of the platform — including payment through Bank Transfer and QRIS. Access is available only where local law permits, and by continuing to use this site you confirm you have read and accepted each condition below.
Applies to all account activity
Bank Transfer & QRIS covered
Jurisdiction-dependent access
Account holder obligations included
POSISI KEBIJAKAN
How Our Terms Govern Your Account
When you open an account on dadunasution, these terms form the working agreement between you and us. They apply to every session — whether you are checking your wallet, submitting a Bank Transfer deposit, scanning a QRIS code, or browsing the sports markets. We may revise these terms when regulations or operational requirements change; the version shown in your account dashboard at the time of login is the one in effect. Eligibility depends on your local law and the region in which you access the platform. We do not extend service where access is restricted by law, and it is your responsibility to confirm that using this platform is permitted in your location. Account registration requires accurate personal information; providing false details is a breach of these terms and may result in account suspension. Transaction records — including deposits made through Bank Transfer and QRIS — are logged in your account wallet and serve as the authoritative record of your activity. If you identify a discrepancy, you should raise it through our support channel before the record is closed for that period. We retain the right to suspend or close accounts where these terms are not met, and where required to do so by applicable law or regulatory instruction.
Bank Transfer
Deposits via Bank Transfer are recorded in your account wallet as soon as the transaction is confirmed on our side. The record in your wallet is the reference point for any query.
QRIS
QRIS taps are logged in real time in your transaction history. The timestamp shown in your wallet is binding for any dispute raised under these terms.
Account Wallet
All balances, credits and transaction entries appear in your account wallet. This is the single source of record for your activity under these terms.
DANA / OVO / GoPay
Where e-wallet rails are enabled for your account, the same terms apply. Wallet-linked transactions carry the same logging and dispute obligations as Bank Transfer entries.
CAKUPAN KEBIJAKAN
What These Terms Cover and What They Do Not
Not every interaction on dadunasution falls under the same set of rules. This section is a practical map of what sits inside this policy and what sits outside it, so you know where to look when a question comes up.
Account Access
Login, session management, password resets and account verification all fall within these terms. The rules for how we handle your credentials, suspend access, or reinstate an account are set out here.
Transactions
Every deposit and withdrawal — including Bank Transfer and QRIS — is subject to these terms. Transaction limits, processing conditions and dispute procedures are governed by this policy, not by the payment provider's own rules.
Site Content
Game availability, odds display, market schedules and studio content (such as titles from Pragmatic Play, CQ9 or Spadegaming) are operational matters. They are informed by these terms but primarily governed by our content and fair-use policies.
Third-Party Services
External payment providers, e-wallet operators and any service accessed via a link outside dadunasution operate under their own terms. We are not responsible for conditions set by those third parties, and these terms do not override theirs.
HAK PENGGUNA
Practical Actions Available to You Under This Policy
These terms are not one-sided. As an account holder, you have a clear set of actions available to you — and we are obligated to respond to them in good faith. Your transaction history, including every Bank Transfer and QRIS entry, is accessible in your account wallet after login. That record is yours to review at any time, and if something looks wrong, you have the right to raise a formal query. Correcting your account details — such as your registered contact or wallet-linked information — can be done through the account settings section. Changes that affect verification status may require supporting documentation; the fields and instructions shown in your account settings will tell you exactly what is needed. You do not need to contact support for routine detail updates, but support is available when you hit a step you cannot complete alone. Any request to close or suspend your own account should be directed to our support channel, where it will be processed according to the procedure set out below.
Review Transaction Records
Your full deposit and withdrawal log is available in the wallet section of your account after login. Bank Transfer and QRIS entries carry timestamps and reference numbers you can use in any dispute.
Correct Account Details
Go to account settings to update contact information or linked wallet details. Fields marked as requiring verification will show the steps inline — follow those rather than contacting support for standard changes.
Raise a Query
If a transaction entry, account action or policy application seems incorrect, submit a query through our live support channel. Include the transaction reference shown in your wallet for the fastest resolution path.
Request Account Closure
You may request that your account be closed at any time. Contact support with your account reference and the request will be handled according to the procedure in our support policy.
HUBUNGI KAMI
How to Reach Us About These Terms
If you have a question about how a specific clause applies to your account, need to raise a formal policy query, or want to request a record related to your transaction history, these are the paths to use. Policy questions handled through our live channel receive a reference number you can track.
Live Chat Support
The quickest path for policy questions. Open the chat widget from any page while logged in. Provide your account reference and the specific clause or transaction you are asking about so we can pull the right record.
Email
For formal written queries about these terms — such as account closure requests, data-related questions or policy objections — use the email address shown in the contact section of your account dashboard.
Account Dashboard
Many policy-related answers are available directly in your account. The current terms version, your full transaction history and your account status are all shown there after login — check those first before opening a support ticket.
KEAMANAN AKUN
How We Handle Data, Cookies and Account Security
These terms are supported by a set of operational practices that determine how your information is stored, how your session is managed, and who you contact when something needs to change.
Data Handling
information you provide at registration is held only for the purposes stated in these terms — account operation, transaction processing and communication. We do not share your details with third parties outside the payment and verification providers needed to run the service.
Cookies and Session Tokens
We use session cookies to keep you logged in across page loads on the same device. These tokens expire when you log out or after a defined idle period. You can clear them through your browser settings; doing so will end your active session.
Account Security
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately via live chat with your account reference and the last transaction you recognise in your wallet.
Record Retention and Changes
Transaction records are retained for the period required under applicable law. Requests to correct or remove personal data should be submitted in writing via the email address in your account dashboard. We will confirm receipt and outline the steps from there.
PERTANYAAN UMUM
Common Questions About These Terms
These questions cover what users actually ask when they read through a terms page for the first time. If your question is not here, reach out through live chat with your account reference.
When do these terms take effect for my account?
These terms apply from the moment you complete account registration on dadunasution. Continuing to use the platform after a terms update — notified at login — means you accept the revised version. The current version is always shown in your account dashboard.
What happens to my account if I breach these terms?
A breach — such as providing false registration details or attempting to manipulate transaction records — may result in account suspension or closure. We will notify you through your registered contact before taking action, except where immediate suspension is required by law or fraud prevention policy.
Can I dispute a Bank Transfer or QRIS transaction recorded in my wallet?
Yes. The transaction log in your wallet is the reference point. If an entry looks incorrect, open a support ticket via live chat, include the reference number shown in the wallet, and our team will check it against the payment record on our side. Raise it before the period closes for that entry.
How do I know which version of the terms applies to me right now?
Log in and go to your account dashboard. The version of the terms currently in effect is shown there. We do not apply a revised version to transactions that were already completed before the update date shown in that record.
Do these terms cover my use of DANA, OVO or GoPay on the platform?
Yes. Where e-wallet rails — including DANA, OVO and GoPay — are available for your account and region, the same terms and transaction-logging obligations apply. The payment provider's own terms run alongside ours but do not override the conditions set out here for your account.
How do I request closure of my account under these terms?
Contact support through the live chat or email address in your account dashboard. State your account reference and request closure in writing. We will confirm receipt and process the request according to the procedure in our support policy. Outstanding wallet balances are addressed during that process.
Slots / Sports